SHIPPING AND RETURNS

PAYMENT

We accept all major credit and debit cards. We can also arrange payment via bank transfer. Your payment will be processed securely and the amount will be debited as soon as your order has been placed.

PACKAGING

Your purchase will be carefully wrapped so it reaches you in perfect condition. If you’d like to include a gift message with your order, please contact us and we can arrange this for you.

DELIVERY

We ship nationally in the UK via DX Delivery and worldwide via DHL, DPD, UPS or similar (location dependent!). If you live in London, we also offer a premium Immediate, Same Day or Next Day delivery service.

If an item is received damaged, please email info@whoicons.com with photographic evidence within 24 hours of receiving your order.

RETURNS & REFUNDS

If you change your mind, you have 14 days from the date you received your order to return it for a refund. Returns must be arranged by the customer. Please make sure the product is packaged securely and returned in perfect condition.

Your refund will be issued once we have received your item/s in the same condition sent. Please note, it can take up to 10 working days for the refunded amount to show in your account. The amount will exclude the delivery cost and any taxes and/or duties paid at the time of purchase. If your order was delivered in the UK, you can return your product to Unit 3, 70 Evelyn Gardens, London, SW7 3BQ.

Please note that customised or personalised items and items purchased at a discounted sale price or using a promotional code are not eligible for refund.

Refunds can take up to 10 working days to show in your account. If you haven’t received the funds after this time, please contact your payment issuer for assistance. The amount refunded will exclude the delivery cost and any taxes and/or duties paid at the time of purchase.

Returns address:

Who Icons Returns

Unit 3

70 Evelyn Gardens

London

SW7 3BQ

EXCHANGE

If you’d like to exchange your purchase for another product, you will need to return your original order and place a new one.